Privacy policy
This policy describes how we collect, use, and protect your personal data when you use vitacop.io, operated by NEXUS SYNERGY – FZCO, registered in Dubai Silicon Oasis (United Arab Emirates), operating under the commercial name Vitacop.
1. Data we collect
When you place an order (copper bottles), we collect the information necessary to process your purchase: first and last name, billing and shipping address, email, phone number, and billing information.
While browsing our site, we also collect technical data (IP address, device type, browser, language) to secure the website and improve user experience.
If you subscribe to our newsletter or check the marketing box during checkout, we may send you emails regarding new products, restocks, curated selections, and exclusive offers.
2. Consent
When you provide your information to complete a purchase, we assume you consent to using it for this single purpose (processing, delivery, billing).
For any other use (newsletter, abandoned cart follow-up, professional quote requests), we will request your explicit consent or allow you to opt out.
You can withdraw your consent at any time by emailing hello@vitacop.io
.
3. Sharing your data
We do not sell your data. Some data may be shared with third-party service providers strictly necessary for:
payment providers (Stripe / WooCommerce Payments),
logistics and shipping providers (within the EU or UAE),
marketing and analytics providers (Google, Meta, TikTok).
4. Hosting, WooCommerce, and payments
Our site is built on WordPress / WooCommerce. Your data is stored in a secure environment, accessible only to our team and technical partners.
Card payments are processed by specialized providers; we never store your card number. Payment data is encrypted by the provider.
For shipments via dropshipping or partner warehouses, certain delivery data (name, address, phone) may be shared with the partner to fulfill the order.
5. Cookies
We use cookies to:
enable shopping cart and checkout functionality,
measure website traffic and performance,
personalize advertising and retargeting campaigns.
You can disable cookies in your browser. Disabling some functional cookies may prevent you from completing a purchase.
6. International transfers
As our company is registered in Dubai (UAE), some data may be processed or stored outside the European Union. We limit such transfers to essential needs (payment, logistics, customer service) and ensure data protection.
7. Data retention
Order-related data is kept for as long as necessary to maintain the business relationship and comply with legal obligations (billing, accounting). Marketing data is retained until you unsubscribe or up to 3 years after last contact.
8. Your rights
You have the right to access, correct, or delete your data. You can also object to its processing or request limitation.
To exercise these rights, please contact: hello@vitacop.io
